Guiding River
Doula and Mutterpflegerin Services
Privacy Policy
Last Updated: 03 April 2025
Welcome to Guiding River (“Company,” “we,” “us,” or “our”). Your privacy is important to us, and we are committed to protecting any information you share when you visit our website (the “Site”). This Privacy Policy outlines how we collect, use, and protect your information.
Purpose
This Privacy Policy explains:
- What information we collect and why.
- How we use and protect your data.
- Your rights regarding your personal information.
We believe in transparency and respect your right to privacy while engaging with our content, services, and offerings.
Information We Collect
We collect two types of information:
A. Personally Identifiable Information (PII)
This includes details that can identify you, such as:
- Name
- Email address
- Phone number
- Billing or payment information (for purchases or bookings)
- Information you share in forms, emails, or direct communication with us
You may choose not to provide this information, but some services may not be available without it (e.g., booking a consultation).
B. Non-Personally Identifiable Information
This includes data that does not directly identify you but helps us improve the Site, such as:
- IP address
- Browser type
- Pages visited and time spent on the Site
- General demographic data (e.g., city, device type)
We use this information to understand how visitors engage with our Site and to enhance your experience.
Use of Cookies & Tracking Technologies
Like most websites, we use cookies to personalize content and analyze traffic. You can manage cookie preferences through your browser settings.
We also use Google Analytics to track Site performance and user behavior. Google’s privacy policy can be reviewed here: https://www.google.com/policies/privacy/.
How We Use Your Information
We may use your information to:
- Provide doula services and support.
- Process payments and bookings.
- Send updates, newsletters, or promotional materials (you can opt out anytime).
- Improve our website, offerings, and customer experience.
We do not sell or rent your personal information to third parties.
Email Communication & Your Preferences
If you subscribe to our newsletter or request information, we may send emails about services, events, or updates. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails.
Sharing of Information
We will only share your information:
- When required by law or legal processes.
- To prevent fraud, protect rights, or address security concerns.
- If we partner with third-party service providers (such as payment processors), who are required to keep your information secure.
We do not share your information for marketing purposes without your consent.
Data Security & Retention
We take appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no online platform is 100% secure.
We retain your information only as long as necessary for business operations, legal compliance, and customer support. When no longer needed, we securely delete or anonymize your data.
Third-Party Links & Websites
Our Site may contain links to other websites (e.g., resources, partners). This Privacy Policy does not apply to third-party sites, and we are not responsible for their privacy practices. Please review their policies before sharing information.
Your Rights & Choices
You have the right to:
- Access, update, or correct your personal information.
- Request deletion of your personal data (where legally permitted).
- Withdraw consent for marketing emails at any time.
To exercise your rights, please contact us using the details below.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted here, and by continuing to use our Site after updates, you agree to the revised policy.
Contact Us
If you have questions or concerns about this Privacy Policy, please reach out to us at:
Guiding River
[email protected]
Berlin, DE
